Residents of a home in the Can Misses area of Ibiza Town say they were left to deal with severe flooding on their own after Storm DANA Adam hit the island in October, despite repeatedly asking emergency services for help. The property, located near IKEA, reportedly flooded for the second consecutive year, with water reaching knee height inside the home and damaging belongings and vehicles.
The residents told La Voz de Ibiza that they had to take refuge on the upper floor and use their own equipment to remove the water. Their account raises renewed concerns about recurring flooding in the area, although the precise cause of the incident has not been established by a technical report.
Residents Say Repeated Calls for Help Went Unanswered
One resident, who requested anonymity, said the household had contacted the 112 emergency number and firefighters several times but did not receive the assistance they expected.
“We were flooded twice, with water up to our knees. I have lost almost all my belongings and nobody came,” the resident said, according to the account published by La Voz de Ibiza.
The residents described two flooding episodes during the latest period of heavy rain. They said the water accumulated on the ground floor, leaving them to move upstairs for safety.
They also reported that emergency personnel had helped them during the previous year's flooding, but that this time they had to organise their own response.
Two water-extraction pumps were used to reduce the amount of water inside the property.
The residents' account of their calls and the response they received has not been independently confirmed in the official information reviewed for this report.
Vehicles and Personal Belongings Affected
Images supplied by the residents showed a yellow Volkswagen Beetle partially submerged in muddy floodwater in the property's access and parking area. The residents feared that vehicles could have suffered mechanical damage.
They also reported substantial losses inside the house, with one resident saying that almost all their belongings had been lost.
According to their account, the property sits at a lower elevation than the surrounding land, leaving it vulnerable when large volumes of water accumulate nearby.
Residents Blame Drainage Near the Road
The residents believe the flooding is linked to the drainage of water from a road between the IKEA roundabout and the Bfit gym roundabout, near Avinguda de la Pau.
They allege that water flows from the road towards the property and that the drainage infrastructure has not adequately prevented repeated flooding.
A second person familiar with the property also claimed that the drainage system had problems and that sections of the conduits were obstructed by debris, including plastic, bottles, mattresses and mud.
However, the precise origin of the floodwater and the condition of the drainage system have not been verified through a technical report. The residents' explanation therefore remains an allegation rather than an established finding.
Dispute Over Water Removal and Police Attendance
The residents also described an incident during their efforts to pump water out of the property. They said that because the surrounding land was already flooded, they struggled to discharge the water outside and redirected some of it towards an access passage.
They believe this may have reached a neighbouring construction site, whose representatives allegedly contacted the police.
One resident complained that officers arrived while they were trying to remove the water, rather than to assist with the flooding. The resident acknowledged, however, that they had not spoken directly to the officers.
The circumstances surrounding the police attendance have not been independently established.
A Recurring Problem After the 2025 Floods
The residents say the property was also badly affected by flooding in 2025 and that they have since informed the authorities about the problem. They allege that no sufficient measures were taken to prevent a repeat of the incident.
The latest flooding occurred during Storm DANA Adam, which caused widespread disruption across Ibiza and Formentera in October 2026.
On 20 October, the Balearic Government confirmed that emergency services were still coordinating recovery operations across the Pityusic Islands. The regional authorities reported numerous flood-related incidents and continued work by emergency personnel, including the Military Emergency Unit.
The official statements confirmed the wider emergency response but did not establish the specific circumstances of this household's requests for assistance or the alleged drainage failure.
For the residents of Can Misses, the immediate concern is the damage caused by another flood and the risk of facing the same situation again if the underlying problem remains unresolved.