Following the closure of Vivanta’s dental clinics across Spain, the Balearic Government has issued guidance for affected patients. The advice covers unfinished treatments, outstanding payments, access to medical records and claims through the insolvency process.
The closure of Vivanta's dental clinics has left patients in Ibiza and across Spain facing unfinished treatments, payments for services they may never receive and uncertainty over how to continue their dental care.
The Balearic Government's Directorate General for Benefits, Pharmacy and Consumer Affairs has published specific guidance explaining what affected patients can do, including how to request their clinical records, approach finance companies and communicate outstanding claims to the company's insolvency administrator.
The advice is particularly relevant in Ibiza, where patients have reported difficulties accessing their medical records and treatments that were paid for in advance. Some local patients have told La Voz de Ibiza that the amounts involved reach as much as €11,000. These are individual cases reported by affected customers, not an official estimate of total losses on the island.
First step: Collect all documents relating to your treatment
The Balearic Government recommends that anyone with an unfinished Vivanta treatment gathers and preserves all documentation connected with the agreement.
This includes:
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Treatment contracts and signed budgets.
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Invoices and receipts.
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Proof of payments and bank transactions.
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Finance agreements and payment schedules.
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Emails and written communications with the clinic.
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Appointment confirmations and messages.
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Informed consent documents and other treatment-related paperwork.
These records can help establish what treatment was agreed, how much was paid, what work was completed and which services remain outstanding.
Patients should keep copies of all documents and correspondence, including any new complaints submitted to the company or finance provider.
How to recover your dental records and X-rays
Access to medical records is particularly important for patients who need to continue treatment with another dental practice.
The Balearic Government confirms that patients have the right to access the personal documentation held by the clinics. To exercise this right, they should submit a formal request for access to information addressed to the company's registered office.
The Consejo General de Dentistas also recommends specifically requesting a complete copy of the clinical history, including:
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Dental records and treatment notes.
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X-rays and radiographs.
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Diagnostic tests and reports.
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Details of procedures already performed.
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Information about treatment still outstanding.
Having this documentation can help another dentist assess the patient's situation and determine how treatment should continue.
If an interruption could affect a patient's health or require attention that should not be delayed, the professional body recommends seeking an assessment from another dentist. The new dentist can review the work already completed and prepare a report identifying any outstanding procedures.
What if you are still paying a loan for your treatment?
This is one of the most important issues for patients who financed dental treatment.
The Balearic Government explains that people whose treatment was paid for through a consumer loan linked to the dental service may contact the finance company and formally inform it that the clinic has closed.
Where the legal requirements for a linked credit agreement are met, patients can request:
The complaint must be sent directly to the finance company's Customer Service Department. Patients should include documents proving both the agreement with the clinic and the financing contract.
The relevant legal framework is Article 29 of Spain's Law 16/2011 on Consumer Credit Agreements.
Important: The closure does not automatically cancel every loan. The protections described by the Govern apply to qualifying linked credit agreements. Patients should submit a formal claim and obtain a response from the lender before making decisions about outstanding payments.
A personal loan taken out independently to pay for treatment may not qualify for the same protections.
If you paid by credit card
Patients who paid for treatment using a credit card should contact their bank or card provider.
The Balearic Government recommends asking whether charges relating to services that were never provided can be cancelled or reversed.
The possibility of recovering the money depends on the payment, the circumstances of the transaction and the procedures applicable to the financial institution.
Patients should provide proof of payment and documentation showing which parts of the treatment were not completed.
How to claim money if you paid Vivanta directly
Patients who paid the clinic directly, rather than through a qualifying linked credit agreement, will generally need to pursue their outstanding financial claims through the insolvency process.
Clínicas Vivanta, S.L.U. entered voluntary insolvency proceedings under case number 606/2026 following a court order dated 3 September 2026. The declaration was published in Spain's Official State Gazette on 15 September 2026.
The appointed insolvency administrator is FTI & Partners Corporate Recovery Spain, S.L.P., represented by economist Pedro Juan Vilella Xampeny.
The Balearic Government advises creditors to communicate the existence of their claims to the insolvency administrator.
Contact details for the insolvency administrator:
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Email: concursos@ftiandpartners.es
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Telephone: 918 279 626
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Postal address: Paseo de la Castellana, 35, sixth floor, 28046 Madrid, Spain.
The initial period for communicating claims was one month from the day following publication of the insolvency declaration. That original period has now passed.
Patients who have not yet submitted a claim should contact the insolvency administrator directly to ask whether a late notification can be accepted and what consequences it may have.
Submitting a claim does not guarantee that the money will be recovered. Any repayment will depend on the insolvency proceedings and the applicable legal rules.
The official documentation can be consulted through Spain's Public Insolvency Register.
Where can patients in Ibiza get help?
The Balearic Government's Directorate General for Benefits, Pharmacy and Consumer Affairs provides information about consumer rights and the procedures available to affected patients.
Patients can request an appointment through the Govern's Consumer Portal to receive guidance about their individual circumstances.
The Government also explains that, following the declaration of insolvency, public consumer-protection bodies can no longer mediate with Vivanta to resolve financial claims that fall within the insolvency proceedings.
This does not mean patients cannot seek guidance from the consumer authorities. They can still obtain information about their rights and the appropriate procedures.
The Consejo General de Dentistas has also offered information and guidance to affected patients and dental professionals.
Be careful with offers from other clinics and intermediaries
The Consejo General de Dentistas recommends that affected patients carefully examine offers from other dental practices, finance companies, intermediaries and legal representatives before accepting new conditions.
Patients should understand the clinical and financial implications before signing another treatment contract or financing agreement.
If treatment needs to continue, obtaining the existing clinical records and an independent assessment of the work already completed can help patients understand what is necessary and avoid paying twice for procedures already carried out.
A national closure with consequences for thousands of patients
Vivanta's closure is part of a wider corporate crisis affecting its dental clinics across Spain.
According to reporting by Cinco Días on 26 October, the group closed its clinics after a proposed acquisition by Donte Group, the owner of Vitaldent, expired on 21 October without a completed transaction.
The proposed operation had been affected by questions surrounding the €40 million public rescue granted to Vivanta through Spain's Society for Industrial Participation (SEPI) in 2022 and the need for clarification from the European Commission.
The Consejo General de Dentistas has criticised the consequences for patients, arguing that people who paid for healthcare services should not be left without treatment or clear information because of a company's financial difficulties.
For patients in Ibiza, the immediate priorities are to preserve all payment and treatment records, formally request their clinical histories, contact their finance providers where applicable and establish how to submit any outstanding financial claims.
The legal route depends on how each treatment was paid for and how much of the agreed work was actually completed. Acting promptly and keeping written records of every request and response will be important.