Knowing how to get help in an emergency is an important part of travelling to Ibiza, even if you never expect to need it.

Ibiza uses Spain's national emergency system, with 112 as the main emergency number. It can connect you with the appropriate emergency response, including medical assistance, police, fire and rescue services.

For visitors, 112 is the most important emergency number to remember.

For non-emergency situations, Ibiza also has police stations, health centres, hospitals, pharmacies and other local services across the island.

What is the emergency number in Ibiza?

The main emergency number in Ibiza is:

112

You can call 112 when you need urgent assistance for situations such as:

• A serious medical emergency

• A major accident

• A fire

• A serious road accident

• A crime in progress

• A person in immediate danger

• A rescue situation

• An incident requiring police, medical or fire assistance

The 112 system is designed to coordinate the appropriate emergency response, so you do not need to work out which individual emergency service you should contact first.

Is 112 free in Ibiza?

Yes.

112 is free to call and operates 24 hours a day, 365 days a year.

It is intended for genuine emergencies rather than general tourist information, routine questions or non-urgent medical advice.

Can I call 112 from a mobile phone?

Yes.

You can call 112 from a mobile phone or a fixed telephone.

During an emergency, the most important thing is to give your location clearly and explain what has happened.

Do 112 operators speak English?

The Balearic emergency system provides multilingual assistance for international callers.

However, visitors should still keep their explanation simple and concentrate on the most important information: where they are, what has happened and whether anyone is injured or in immediate danger.

If another person nearby can help with communication, they may also assist.

What happens when I call 112?

The operator will ask you for information about the emergency and your location.

Try to explain:

• What has happened

• Where you are

• How many people are involved

• Whether anyone is injured

• What type of assistance is needed

• Whether there is any immediate danger

Stay on the line and follow the operator's instructions.

Do not hang up until you are told that the call can end.

What police numbers are used in Ibiza?

Visitors may come across several police services in Ibiza.

The main numbers to remember are:

112: General emergency services

091: Policía Nacional

062: Guardia Civil

092: Policía Local

For an emergency involving immediate danger, 112 is the simplest number to remember because the emergency system can coordinate the appropriate response.

What is the Policía Nacional?

The Policía Nacional is one of Spain's national police forces.

Visitors may need to contact the Policía Nacional for certain crimes, police reports, lost or stolen travel documents and other matters within its responsibilities.

The direct emergency number is:

091

Policía Nacional in Ibiza

Comisaría de Policía Nacional de Eivissa

Avinguda de la Pau, 4
07800 Eivissa, Ibiza, Spain

Telephone: 971 398 831

For an emergency requiring immediate assistance, call 112.

What is the Guardia Civil?

The Guardia Civil is another national law-enforcement service in Spain.

It has responsibilities including policing in rural areas, on interurban roads and in certain coastal and maritime environments.

This can be particularly relevant in Ibiza because the island includes rural roads, countryside and extensive coastline.

The direct emergency number is:

062

The Guardia Civil confirms that 062 operates 24 hours a day, 365 days a year.

Guardia Civil in Ibiza

Compañía de la Guardia Civil de Ibiza

Carretera Ibiza-Aeropuerto, km 2.200
Can Cifre
07800 Eivissa, Ibiza, Spain

Telephone: 971 194 596

For emergencies, call 062 or 112.

What is the Policía Local?

Policía Local is the municipal police service.

It deals with local matters such as traffic, public safety and other municipal responsibilities.

Direct Local Police numbers can differ between municipalities, so 112 is often the easiest number for visitors to use during an emergency.

Policía Local de Eivissa

The Policía Local of Ibiza Town is located at:

Carrer de Canàries, 35
Edificio CETIS, Torre 1
07800 Eivissa, Ibiza, Spain

Telephone: 971 397 550

Emergency telephone: 092

You can also call 112 for an emergency, and the emergency service can contact the appropriate police authority.

What number should I call for a medical emergency in Ibiza?

For a serious medical emergency, call:

112

You do not need to know the nearest hospital before making the call.

Explain what has happened and give your exact location as clearly as possible.

The Balearic Islands also operate 061 for urgent medical assistance.

061 can be useful for urgent medical care, while 112 should be used when there is a serious emergency or immediate danger.

What is the main hospital in Ibiza?

The main public hospital on Ibiza is Hospital Can Misses.

It provides emergency care along with hospital and specialist medical services.

Hospital Can Misses

Carrer de Corona, 32-36
07800 Eivissa, Ibiza, Spain

Telephone: 971 397 000

For a serious emergency, call 112 rather than trying to arrange hospital treatment yourself.

Emergency services can determine the most appropriate response and destination.

What is the difference between a hospital and a health centre?

A hospital such as Hospital Can Misses provides hospital and specialist care and has an emergency department.

A centro de salud is a primary healthcare centre and generally deals with everyday medical needs, appointments and other primary-care services.

Ibiza has public health centres in different parts of the island, so you do not always need to travel into Ibiza Town for non-emergency medical care.

What if I need a doctor but it is not an emergency?

Calling 112 is generally not the appropriate first step for a minor illness or non-urgent medical problem.

Depending on the situation, you can contact:

• A pharmacy

• A public health centre

• A private doctor

• A private medical clinic

• An urgent primary-care service

Hotels and villa managers can also often help visitors locate the nearest medical provider.

If the person's condition becomes serious or you believe there is an immediate danger to their health, call 112.

What if there is an accident on the road?

For a serious road accident, call 112.

Give the operator:

• The road or area where the accident occurred

• Your direction of travel if known

• The nearest town or landmark

• The number of people involved

• Whether anyone is injured or trapped

Do not put yourself in danger by standing in traffic or approaching a damaged vehicle if the surrounding area is unsafe.

What should I do if something is stolen?

A theft is not automatically an emergency.

If the incident involves violence, a threat or immediate danger, call 112.

For a theft that has already happened and does not involve immediate danger, contact the appropriate police service to make a report.

If your passport or another important travel document has been stolen, contact the police and your country's embassy or consulate.

What if I lose my passport in Ibiza?

A lost passport is normally not an emergency unless there is an immediate danger involved.

Report the loss to the appropriate police authority and contact your embassy or consulate for advice about obtaining replacement travel documents.

It is useful to keep a secure digital copy of your passport and other important documents before travelling.

What number should I call for a fire in Ibiza?

For a fire or any situation involving immediate danger, call:

112

Tell the operator:

• The exact location

• What appears to be burning

• Whether anyone is inside

• Whether anyone is trapped or injured

• Any other immediate danger

If you are in a hotel, villa or apartment, leave the building if it is safe to do so and follow the property's evacuation instructions.

Do not return inside to collect luggage or personal belongings.

Where is the main Ibiza fire station?

The island's fire service is operated by the Consell Insular d'Eivissa.

The main Parque de Bomberos is located near Sant Rafel.

Parque de Bomberos de Ibiza

Carretera de Sant Antoni, km 5.2
07816 Sant Rafel de sa Creu, Ibiza, Spain

For an emergency, call 112 rather than travelling to the fire station yourself.

What if someone is missing in Ibiza?

If someone is missing and you are seriously concerned about their immediate safety, call 112.

This is particularly important for children, vulnerable people or anyone who may be in danger.

Be ready to provide:

• Full name

• Age

• Physical description

• Clothing

• Last known location

• Time they were last seen

• Telephone number if known

• Any relevant circumstances

Do not delay contacting emergency services because you are still trying to find additional information.

What should I do if someone is in trouble at sea?

Ibiza's coastline and boating activity make maritime safety particularly important.

For a serious emergency at sea, call:

112

Salvamento Marítimo also lists:

900 202 202

and VHF Channel 16 for maritime emergencies.

If possible, provide:

• Your location

• Vessel name or details

• Number of people on board

• Nature of the emergency

• Any immediate danger

If you are on an organised boat trip, follow the skipper or crew's instructions.

Never enter the water to help another person if doing so would put you in danger.

Does Ibiza have maritime rescue services?

Yes.

Salvamento Marítimo provides maritime search and rescue services in Spanish waters and responds to emergencies involving vessels and people at sea.

A Salvamento Marítimo rescue vessel, Salvamar Naos, has been based in Ibiza since the end of 2024.

For emergencies at sea, use 112, 900 202 202 or VHF Channel 16.

What if I have an emergency on a beach?

For a serious incident on an Ibiza beach or in a remote cove, call 112.

Give the name of the beach and explain exactly where you are.

Useful information can include:

• Beach or cove name

• Nearest access point

• Nearby beach bar or restaurant

• Parking area

• Road or path

• Visible landmark

• Your phone's location

Some of Ibiza's beaches and coves have several access points, so giving a precise location can help emergency services find you more quickly.

What if I am staying in a rural Ibiza villa?

Rural villas can be beautiful but may be some distance from main roads and towns.

When you arrive, save:

• The full property address

• The GPS location

• The villa manager's contact number

• The nearest town

• The nearest medical facility

• Any emergency instructions provided by the property

It is also useful to know how to open the property's entrance gates and which road provides access.

In an emergency, clear directions can make it easier for responders to reach the property.

What if I am staying in a hotel?

Hotels normally have emergency procedures and clearly marked exits.

When you arrive, take a moment to identify the nearest emergency exit and familiarise yourself with the hotel's instructions.

For an immediate emergency, call 112 directly.

You can contact reception as well when it is safe and appropriate, but do not wait for reception if emergency assistance is required.

Can tourists use emergency services in Ibiza?

Yes.

Visitors can contact emergency services when they genuinely need assistance.

However, whether medical treatment is free or involves a cost depends on your healthcare entitlement, insurance, nationality and whether you use the public or private healthcare system.

Travel insurance is strongly recommended.

Should I call 112 for general tourist questions?

No.

112 is for genuine emergencies.

Do not use it for restaurant recommendations, tourist information, routine transport questions, opening hours or minor problems that can be handled by another service.

Keeping emergency lines available for people who genuinely need urgent assistance is important.

What if I do not know exactly where I am?

Try to establish your location before you actually need emergency assistance.

This is particularly important in Ibiza when you are:

• Staying in a rural villa

• Hiking

• Visiting a remote beach

• Exploring countryside roads

• Travelling by boat

Useful location information can include your hotel or villa name, street, municipality, road, beach, nearby business, landmark or GPS location.

Save your accommodation's full address in your phone when you arrive.

What should I tell an emergency operator?

Keep your information simple and factual.

Tell the operator:

1. Where you are

2. What has happened

3. Whether anyone is injured

4. How many people need help

5. Whether there is an immediate danger

If you do not know something, say so rather than guessing.

Stay on the line and follow the instructions given to you.

Ibiza emergency numbers at a glance

General emergency services: 112

Urgent medical assistance: 061

Policía Nacional: 091

Guardia Civil: 062

Policía Local: 092

Maritime emergency, Salvamento Marítimo: 900 202 202

Marine emergency radio: VHF Channel 16

For most visitors, 112 is the key number to remember.

Important emergency locations in Ibiza

Hospital Can Misses

Carrer de Corona, 32-36
07800 Eivissa, Ibiza, Spain
971 397 000

Policía Nacional de Eivissa

Avinguda de la Pau, 4
07800 Eivissa, Ibiza, Spain
971 398 831

Guardia Civil de Ibiza

Carretera Ibiza-Aeropuerto, km 2.200
Can Cifre
07800 Eivissa, Ibiza, Spain
971 194 596

Policía Local de Eivissa

Carrer de Canàries, 35
Edificio CETIS, Torre 1
07800 Eivissa, Ibiza, Spain
971 397 550

Parque de Bomberos de Ibiza

Carretera de Sant Antoni, km 5.2
07816 Sant Rafel de sa Creu, Ibiza, Spain

For emergencies, call 112 rather than travelling to one of these establishments yourself.

Save these numbers before your Ibiza trip

Before travelling, save the following in your phone:

112: General emergency

061: Urgent medical assistance

091: Policía Nacional

062: Guardia Civil

092: Local Police

900 202 202: Maritime emergency

Also save your accommodation's exact address, your villa manager or hotel contact number, your travel insurance details and your country's embassy or consulate information.

These small preparations can be particularly useful when travelling with children, spending time on a boat, exploring remote parts of the island or staying in a rural property.

The most important number to remember in Ibiza

For most visitors, the number to remember is:

112

Use it for serious medical emergencies, fires, major accidents, crimes in progress, rescues and other situations involving immediate danger.

Most trips to Ibiza pass without any need to use emergency services, but knowing how to get help before you arrive is one of those simple pieces of travel preparation that can make a big difference when something unexpected happens.

Important information

This guide is intended for general travel information and does not replace instructions from emergency services, police officers, doctors or other qualified professionals.

Emergency numbers, addresses, opening hours and service arrangements can change, so always check official local information where possible.

In a genuine emergency, call 112.