A resident of Ibiza has challenged the way the city’s Línea Verde platform records complaints after an incident involving rubbish containers was marked as “Solved” even though, according to the resident, the problem remained unchanged five days later.

The case has prompted renewed questions about how Ibiza Town Hall measures the resolution of complaints submitted through the platform.

The wider figures also show that fewer than half of all Línea Verde incidents registered in 2025 were marked as “Solved,” according to data from the municipal platform. A total of 14,181 incidents were recorded that year, with 49.10% classified as resolved.

The container complaint

The individual case concerns rubbish containers whose lids were reportedly left permanently open.

The resident submitted the complaint through Línea Verde.

According to the response cited in the report, the company Valoriza thanked the resident for the notification and said the matter had been passed to the relevant maintenance technician to inspect the container battery and address the problem.

The case was subsequently given the status “Solved.”

Five days later, on September 16, the resident reopened the complaint, stating that the situation had not changed.

The reopened case was then recorded under the status “Claimed.”

The resident says the problem was still there

The resident's complaint is specific: the status recorded in the application did not correspond, in their view, with the physical situation on the ground.

That does not establish that the municipality deliberately closed the case without action.

It does, however, raise a question about what the “Solved” status represents in individual cases and whether an incident can be marked as resolved before the resident confirms that the problem has actually been corrected.

The municipality has not publicly provided a detailed explanation of this particular case in the reporting reviewed.

What is Línea Verde?

Línea Verde is Ibiza Town Hall's system for reporting problems affecting public spaces and municipal services.

Residents can use the application or website to report issues such as cleaning, street furniture, lighting and other public-space problems.

Reports are geolocated and users can follow the status of their complaints through the platform.

The system is therefore intended to provide both a channel for residents to notify the municipality and a way of tracking what happens to those reports.

The 2025 figures tell a bigger story

The individual complaint comes against a backdrop of a sharp increase in the number of reports submitted through Línea Verde.

According to the annual data published through the municipal system, Ibiza registered:

• 4,625 incidents in 2021

• 5,952 in 2022

• 7,479 in 2023

• 14,181 in 2025

The number of reports in 2025 was therefore more than three times the 2021 figure.

At the same time, the proportion marked “Solved” remained below 50%.

Less than half marked as solved in 2025

The 2025 figures show 49.10% of incidents classified as “Solved.”

That was the highest resolution percentage in the five-year series reported, but it still remained below half of all cases.

Earlier years recorded even lower proportions:

• 2021: 38.96% marked “Solved”

• 2022: 33.38%

• 2023: 35.58%

• 2025: 49.10%

The figures indicate that the platform recorded substantially more complaints over time while the proportion receiving the “Solved” status remained below 50%.

“Solved” is not the only possible outcome

An important distinction is that an incident not marked “Solved” does not necessarily mean that nobody responded to it.

The Línea Verde data also contain categories such as “Expired” and “Answered.”

In 2025, the “Answered” category included 3,432 incidents.

An “Answered” status indicates that an administrative response was issued, but it does not necessarily mean that the physical problem described by the resident was resolved.

Similarly, the “Expired” category concerns cases that reached the end of their processing period without being resolved through the system.

Earlier years had high numbers of expired cases

The annual data show particularly high proportions of incidents classified as “Expired” during the earlier years of the series.

In 2021, 2,192 of the 4,625 incidents were recorded as expired, representing almost half of all cases.

In 2022, 45.51% were classified as expired.

The figures provide context for the continuing debate over how effectively the system converts residents' reports into completed municipal interventions.

The municipality was asked about the system

The reporting outlet contacted Ibiza Town Hall about the operation of Línea Verde and specifically raised questions about the container complaint.

The municipality's response was that it planned to publish information about Línea Verde in the coming days.

According to the report, when asked whether that future information would address the specific cases raised, the Town Hall did not provide a further response.

This means the municipality's detailed explanation of how it defines and verifies a “Solved” incident was not available in the material reviewed.

Another reported case involved Playa d’en Bossa

The discussion is not limited to the container complaint.

A separate case reported by Diario de Ibiza involved a resident of Playa d’en Bossa who reported persistent bad smells on Calle Fray Luis de León through Línea Verde on June 25.

According to the reporting, the resident did not receive a response until almost three months later.

The eventual response said the construction company had inspected the installation and sealed leaks.

This is another individual case and should not be treated as representative of every Línea Verde report.

The wider question is how success is measured

The figures raise a broader administrative question: what should count as a resolved municipal complaint?

A case can involve several stages, including receipt of the complaint, assignment to a department or contractor, technical inspection, intervention and final verification.

The existence of a “Solved” label therefore does not by itself establish that a physical problem has been permanently corrected.

Likewise, a complaint that remains open does not necessarily mean that no action has been taken.

The individual cases highlight the importance of understanding exactly what each status in the system means.

The system is receiving more complaints

The increase in Línea Verde reports is also significant.

From 4,625 incidents in 2021, the number rose to 14,181 in 2025.

That growth could reflect a combination of factors, including greater use of the platform, increased awareness among residents and a larger number of problems being reported.

The available figures alone do not establish why the number of reports has increased.

What the data actually show

The available evidence supports several clear conclusions.

Línea Verde is an official Ibiza municipal reporting system used to record public-space incidents.

A resident recently reopened a container complaint five days after it had been marked “Solved,” saying the problem remained unchanged.

The municipality's platform recorded 14,181 incidents in 2025, of which 49.10% were marked “Solved.”

The “Answered” category contained 3,432 incidents in 2025, demonstrating that a response and a resolution are not necessarily the same thing.

None of these figures proves that the municipality falsely marked thousands of complaints as solved. They do, however, show that fewer than half of the incidents received the platform's “Solved” status in 2025 and that individual cases can remain disputed after being given that designation.

Questions remain over how complaints are closed

The latest case puts the focus on the difference between an administrative status and the situation experienced by the resident.

If a complaint is marked “Solved” but the resident subsequently reports that the physical problem remains, the case can be reopened, as happened here.

The next explanation from Ibiza Town Hall will be important in clarifying how the platform determines when an incident is considered resolved and whether residents have a formal mechanism to challenge that designation.

For now, the data show a municipal reporting system handling thousands of complaints each year, while the latest individual case demonstrates that a “Solved” label does not necessarily end the dispute over whether the underlying problem has actually disappeared.