Revolut experienced a widespread service disruption on Tuesday, 20 October 2026, leaving some customers unable to access the banking app, make card payments, transfer money or withdraw cash. The disruption was linked to a failure affecting Google Cloud's infrastructure in London, which also caused problems for other businesses and financial services.

Revolut subsequently confirmed that its services had been restored and that customers' money and data had remained safe throughout the incident.

The outage highlighted how disruptions to the technology infrastructure used by digital banks can affect everyday payments and access to financial services, including for customers who rely on their phones as their primary way to manage money.

Which Revolut Services Were Affected?

During the incident, Revolut reported problems across multiple services. These included:

• Accessing the mobile app and signing in to accounts

• Making card payments

• Sending bank transfers

• Withdrawing cash from ATMs

• Exchanging currencies

• Accessing certain investment and cryptocurrency services

• Using some Revolut Business functions

The impact varied across services and users. Some customers reported difficulty accessing their accounts, while others experienced problems completing particular transactions.

Revolut said its technical teams were working to restore normal operations and apologised for the disruption.

Google Cloud Incident Linked to the Disruption

The outage coincided with a wider incident affecting Google Cloud's europe-west2 region in London.

Google reported a power-related problem that caused elevated errors and intermittent network failures across multiple services. Because businesses depend on cloud infrastructure to host applications and support digital operations, problems in a cloud region can have consequences for services operated by separate companies.

The disruption affected more than Revolut. Other businesses and financial institutions also reported problems, including UK banks such as HSBC and Lloyds. Additional technology and online services experienced interruptions during the same period.

The timing and infrastructure connection linked the Revolut outage to the Google Cloud incident, although the precise technical sequence behind every affected service was not fully established in the initial reports.

Revolut Confirms Customer Money and Data Remained Safe

During the disruption, Revolut reassured customers that their money and personal data were safe.

The company said the incident affected the availability of services rather than the security of customer funds. It also apologised for the inconvenience caused while its engineers worked to restore normal operations.

The distinction is important: an inability to access an account or complete a payment does not, by itself, mean that funds have been lost or that account data has been compromised.

Revolut later confirmed that its services had been restored.

What Customers Should Know After the Outage

Customers who experienced failed payments, interrupted transfers or problems accessing the app should check their transaction histories and account notifications to confirm the status of any attempted operations.

If a payment or transfer appeared to fail, it is sensible to verify whether it was completed before trying again, helping to avoid accidental duplicate transactions. Customers who still experience difficulties should consult Revolut's official service-status information or contact its support team.

The incident also serves as a reminder for travellers and residents who depend on digital banking to consider having an alternative payment method available, particularly when travelling or making essential purchases.

A Reminder of the Risks of Reliance on Cloud Infrastructure

The Revolut outage was part of a broader disruption involving Google Cloud, rather than an isolated issue affecting only one banking app.

As financial institutions increasingly rely on external technology providers, an incident affecting a major infrastructure service can have consequences across multiple businesses at the same time.

For customers, the practical concern is access to everyday banking functions when a service is temporarily unavailable. For providers, the incident underlines the importance of resilience, contingency planning and clear communication during technical failures.

Although Revolut restored its services later on Tuesday, the incident demonstrated how a problem within shared digital infrastructure can quickly disrupt payments and other routine financial operations.